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Frequently Asked Questions

New Accounts and Credit Terms

New accounts are required to pay proforma (money up front) and the easiest and fastest way to process this is via credit card. We do not charge a transaction fee on credit card payments. We accept Visa and MasterCard. Your card is only charged the day the order is despatched. If you wish to use our 30 day credit facility then a credit application is required to be completed and approved by Amica. If approved, we are happy to extend you 30 days credit from date of invoice. Any accounts falling over this may have their credit facility removed, and no further orders will be processed.

Download Credit Application

Please print the above form, fill it in, and fax it to 07 5527 9599. Note: You need to have Adobe Acrobat Reader installed to open this file.

Damaged Stock

Even though we package our items very carefully sometimes an item arrives damaged. In this case the damage must be reported within 14 days of delivery of stock and we will instruct you on how to handle this item. We may either replace or credit the item. If an item is obviously damaged on arrival, please notify us as soon as possible.

Cancellations and Order Changes

For changes to an order sent to us please note that once an order has been processed by our warehouse we cannot accept changes to this order.

Credits

We do not issue credits on stock broken in your store.

How do I place an order?

The following options are available when ordering from Amica Trading:

Price lists available on request, or may be emailed in either Acrobat Reader (.PDF) or Microsoft Excel format. See more information about ordering

Where can I see the products?

All our products are on display at our permanent showroom and at the five Gift Trade Fairs that we exhibit at. Our showroom is conveniently located at 6 Sierra Place, Coomera, Gold Coast, QLD 4209 Australia. Hours are Monday - Friday 8am to 5pm. After Hours/Weekend appointments are no problem, just call 07 5527 8866 or 0419 73 6262, if outside Australia +61 7 5527 8866 to arrange a suitable time.

What is our minimum order?

Our minimum order is $200. However, any order that we accept under $200 will attract a $10 surcharge in addition to freight costs. Note that our prices are wholesale prices and do not include GST.

Where is Amica located?

Our head office is on the Gold Coast, South-East Queensland, Australia. We are 20 minutes from Surfers Paradise, 35 Minutes from Gold Coast Airport and 45 Minutes from Brisbane Airport. Our street address is 6 Sierra Place, Coomera, Gold Coast, QLD 4209 Australia. See a map and directions here.

What are my payment options?

We accept Cash, Cheque, Money Order, Direct Deposit (T/T), Visa and MasterCard. Please note that our payment terms are strictly 30 days NETT, from date of invoice. Credit cards may not be used on overdue accounts. We can also process EFTPOS transactions for showroom sales (Cheque and Saving accounts). If a cheque is banked and insufficient funds are available a recovery fee will apply.

Our details for EFT (Electronic Funds Transfer) are as follows:

  • Bank: National Australia Bank (NAB)
  • BSB: 084 917 (Southport)
  • Account Name: Malmar Enterprises
  • Account Number: 545 388 623

Can I make a payment online?

Yes. You can pay your account by credit card online. Make a payment here

What, When and Where are the Gift Trade Fairs?

The gift trade fairs are an excellent place for suppliers (exhibitors) to showcase their new products and display the trends for the following season. Retailers have the opportunity to choose from a wide range of products and select the best from each supplier to help grow their shops. See the gift trade fair dates for this year.

Careers and Positions at Amica

We have a very stable and experienced workforce, however as we grow positions may become available. If you would like to submit your resume for positions within our company, please email positions@malmar.com.au or post to: Positions Vacant / Amica Trading, 6 Sierra Place, Coomera QLD 4209. We keep all resumes on file for future job vacancies.